After work yesterday I was able to assess the damages done to jager and honestly it could have been so much worse.
After logging in Jager was there and still dressed in what he had logged off on. Checking my inventory my cash was gone as well as most of my extra gear (mace collection, MP5 rings and DPS trinkets). My personal bank was still full and all items accounted for. The guild bank on the ohter hand was a different story.
It seems that all of the first tab had been cleaned out. The only thing that saved the rest was a guildy that recognized that Jager was not me and made some calls and got people on to clear out the bank before Jager could. Now that was fast thinking.
Currently the hack is under investigation and I should hear back in a few days on what I can expect to get back if anything. Honestly, if I get nothing back I would be willing to accept that since Jager is still almost intact.
I do want to give a big thanks to Juduz who realized that Jager was not me just because Jager never said hello and that Jager never logs on at 7am. That was qucik thinking and I thank you for that. Plus I am sure that his constant harrasment of the hacker got him nervous which is why most of my stuff is still around.
Also a big thaks to Tommy for calling me and the Blizz staff for thier help. Within in a half hour of the call my account was locked down and back in my hands.
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March 12, 2009 at 3:17 pm
latusthegoat
This happened to me last summer. My friends who were online at 10am similarly noticed I shouldn’t be on if I was at work, but my phone was in my car and I only got to it when I left work
My hacker, though, was similarly.. well.. bad. A lot of my gear was not disenchanted nor sold yet, and I had a good 50 auctions that had sold when I logged in (of my mats and old stuff) across my characters. My bank was cleared and sold / auctioned, but again, I regained most of the gold from that. Luckily I was guildless at the time.
I opened the first ticket, got a response almost instantly where a GM worked with me. After establishing I was in control of the account (by resetting my password and having me find the new password) the GM said it would take a few days to establish my losses but would refund immediate items i might need.
So I got back pretty much all my gear right away, seeing as only a few pieces, mostly off-spec or items of interest from the bank, had been taken at that point. Within a week I got a letter that included 700g and said my losses had been reviewed and seen to amount to that much. If I wanted further investigation, I had to open a new ticket or email a GM.
My losses were NOT 700g. I was saving up mats to take up tailoring and go from 1 to 375 in an hour. I had LOTS of stuff. Nevermind just my general hoardy nature that farmed a lot of expensive mats. Luckily I had a very recent screenshot and list through some bank addon I use (I forget the name offhand) of all my items. I emailed that to the GM in question, and got every single item back about 4 weeks later. They apologized for how long it took but said they had been swamped with other issues.
I was functional since day 1 of the hack, I got all my stuff back within day 30, and then I got about 12 letters filled to the brim with level 70 blues. I opened a ticket about that, I didn’t want to be seen in collusion with the hacker or something… and the same GM asked if I played Monopoly, I said sure… he just added “Bank Error in Your Favour” and left it at that.
ALL THAT TO SAY… if you can help them with the process and let them know what is missing, it is almost certain you’ll get all your stolen stuff back.
March 13, 2009 at 3:45 am
khaelie
Glad things are not as bad as they could have been. One of my guildies just went through this and had everything back in about a week. It is a sad world in which people find value in stealing pixels from another person. I definately hope it never happens to me… but since i don’t have officer access to the guild bank, at least all they would get out of that is junk.
Good luck with it all though – i can’t wait to hear more of your stories soon!
March 16, 2009 at 8:51 am
Red
Really sorry to hear about the hack. I invested in one of the Blizzard keycode devices last month – it works really well and has given me some comfort. I bought it after a guildy was hacked and lost everything!
Hope it all gets sorted for you.
Red
March 23, 2009 at 1:28 pm
Eresin
I bought an authenticator back in Feb, and while it’s a pain to do everytime I log it’s certainly not as much of a pain as dealing with being hacked.
I am really sorry to hear what happened, but glad it’s getting sorted.
Hope you get all your stuf back!